HANKATONG Support
Need help with your HANKATONG order, checkout, service activation, mobile data, pickup, or account? Our support team is here to help before, during, and after your trip.
Contact us
Fastest way to reach HANKATONG
When available, use the chat button at the bottom-right of the website for quick questions.
Support hours
Response time
- Email We usually reply within 1-2 business days.
- Business hours Monday-Friday, 10:00-18:00 (KST, Korea time), excluding public holidays.
- Languages Korean, English, Chinese, Japanese, Vietnamese, and Thai support may be provided depending on the inquiry.
Support topics
Order and checkout help
Help with checkout issues, receipts, duplicate order concerns, and order status checks.
Order changes and returns
Questions about order changes, cancellation eligibility, return requests, and product-use issues.
Card use in Korea
Support for using HANKATONG cards for transportation, local spending, pickup, activation, and card status.
Mobile data
Help with USIM or eSIM product details, setup questions, activation timing, and usage conditions.
Account access
Login, password reset, customer information, order history, and app-related support.
Partnerships
For product, affiliate, B2B sales, or influencer partnerships, use the partnership links in the footer.
Include these details
Sharing the right information helps us check your request faster while protecting your account.
- Order number or registered email, if available.
- Approximate order date, order amount, and checkout method.
- Product name or pickup location, if your inquiry is product-related.
- A screenshot of the error message, if checkout, app, USIM, or eSIM setup failed.
- Please do not send full card numbers, passwords, authentication codes, or sensitive identity documents by email.
Need help now?
Send us an email and our support team will review your request as soon as possible.