Delete your HANKATONG account
You can request deletion of your HANKATONG account from the app or by email. We review card balance, pending refunds, transaction records, and legal retention duties before completing deletion.
How to request deletion
Request from the app or by email
Open My Info, then Terms and Policies, then Submit Deletion Request. This sends your request to HANKATONG support for review.
Processing
What happens next
- Identity checkWe may ask for information needed to confirm that the requester owns the account.
- Balance and refundsWe check card balance, pending refunds, unsettled payments, and open support cases before deletion.
- TimingMost requests are reviewed within a reasonable period after we receive the required confirmation details.
What will be deleted or retained
Account profile
Login access and account profile data are deleted or deactivated after verification and required operational checks.
Card and balance
Card balance, pending refunds, loss reports, and card status must be checked before account deletion can be completed.
Transaction records
Recharge, payment, refund, settlement, dispute, tax, accounting, and fraud-prevention records may be retained where required by law or legitimate business needs.
Support records
Support messages may be retained as needed to handle the deletion request, refunds, disputes, safety, or legal obligations.
Notifications and tokens
App push tokens and optional communication settings are removed or disabled when the account deletion process is completed.
Privacy rights
You may also request access, correction, deletion, or processing restriction according to applicable privacy laws.
Information to include
Please include enough information for us to identify your account while avoiding sensitive details that should not be sent by email.
- Registered email address or phone number used for HANKATONG.
- Your request: “Please delete my HANKATONG account.”
- Any open refund, balance, card loss, or order issue that we should check first.
- Do not send full card numbers, passwords, authentication codes, or sensitive identity documents by email.
- For privacy details, review the HANKATONG Privacy Policy linked in the footer.
Ready to request deletion?
Send us an email and our support team will review your account deletion request.